IT Service Management Market by Component (Services, Solutions), Deployment (On Premises, On-Cloud), Organization Size, Vertical - Global Forecast 2023-2030
The IT Service Management Market is projected to reach USD 39.14 billion by 2030 from USD 7.84 billion in 2022, at a CAGR of 22.25% during the forecast period.
Market Segmentation & Coverage:
This research report analyzes various sub-markets, forecasts revenues, and examines emerging trends in each category to provide a comprehensive outlook on the IT Service Management Market.
- Based on Component, market is studied across Services and Solutions. The Services is further studied across Managed Services and Professional Services. The Solutions is further studied across Configuration & Change Management, Dashboard Reporting & Analytics, Operations & Performance Management, Service Desk Software, and Service Portfolio Management. The Services commanded largest market share of 60.77% in 2022, followed by Solutions.
- Based on Deployment, market is studied across On Premises and On-Cloud. The On-Cloud commanded largest market share of 79.88% in 2022, followed by On Premises.
- Based on Organization Size, market is studied across Large Enterprises and Small & Medium-Sized Enterprises. The Large Enterprises commanded largest market share of 67.88% in 2022, followed by Small & Medium-Sized Enterprises.
- Based on Vertical, market is studied across Banking, Financial Services, & Insurance, Government & Public Sector, Healthcare & Life Sciences, IT & ITES, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications, and Travel & Hospitality. The Banking, Financial Services, & Insurance commanded largest market share of 23.41% in 2022, followed by IT & ITES.
- Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom. The Europe, Middle East & Africa commanded largest market share of 36.69% in 2022, followed by Asia-Pacific.
The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make well-informed decisions. In this report, 2018 to 2021 are considered as historical years, 2022 is base year, 2023 is estimated year, and years from 2024 to 2030 are considered as forecast period.
FPNV Positioning Matrix:
The FPNV Positioning Matrix is an indispensable tool for assessing the IT Service Management Market. It comprehensively evaluates vendors, analyzing key metrics related to Business Strategy and Product Satisfaction. This enables users to make informed decisions tailored to their specific needs. Through advanced analysis, vendors are categorized into four distinct quadrants, each representing a different level of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V). Be assured that this insightful framework empowers decision-makers to navigate the market with confidence.
Market Share Analysis:
The Market Share Analysis offers invaluable insights into the vendor landscape IT Service Management Market. By evaluating their impact on overall revenue, customer base, and other key metrics, we provide companies with a comprehensive understanding of their performance and the competitive environment they confront. This analysis also uncovers the level of competition in terms of market share acquisition, fragmentation, dominance, and industry consolidation during the study period.
Key Company Profiles:
The report delves into recent significant developments in the IT Service Management Market, highlighting leading vendors and their innovative profiles. These include 4me, Inc., Atlassian Corporation PLC, AutomationEdge Pvt. Ltd., BMC Software, Inc., Broadcom Inc., Cisco Systems, Inc., Citrix by Cloud Software Group, Inc., ClickUp Service, Freshworks Inc., Halo Service Desk, Hewlett Packard Enterprise Company, Hornbill Corporate Limited, International Business Machines Corporation, ITarian LLC, Ivanti, Inc., Kaseya Inc., Microsoft Corporation, NinjaOne, LLC, Open Text Corporation, Oracle Corporation, Rworks, Inc., Serviceaide, Inc., ServiceNow, Inc., SolarWinds Corporation, Splunk Inc., SymphonyAI Summit, SysAid Technologies Ltd., Tata Consultancy Services Limited, TeamDynamix, TOPdesk Nederland BV, Vivantio Holdings Inc., Wipro Limited, and Zendesk, Inc..
The report offers valuable insights on the following aspects:
- Market Penetration: It provides comprehensive information about key players' market dynamics and offerings.
- Market Development: In-depth analysis of emerging markets and penetration across mature market segments, highlighting lucrative opportunities.
- Market Diversification: Detailed information about new product launches, untapped geographies, recent developments, and investments.
- Competitive Assessment & Intelligence: Exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of leading players.
- Product Development & Innovation: Intelligent insights on future technologies, R&D activities, and breakthrough product developments.
- What is the market size and forecast for the IT Service Management Market?
- Which products, segments, applications, and areas hold the highest investment potential in the IT Service Management Market?
- What is the competitive strategic window for identifying opportunities in the IT Service Management Market?
- What are the latest technology trends and regulatory frameworks in the IT Service Management Market?
- What is the market share of the leading vendors in the IT Service Management Market?
- Which modes and strategic moves are suitable for entering the IT Service Management Market?
Please Note: PDF & Excel + Online Access - 1 Year
- 1. Preface
- 1.1. Objectives of the Study
- 1.2. Market Segmentation & Coverage
- 1.3. Years Considered for the Study
- 1.4. Currency & Pricing
- 1.5. Language
- 1.6. Limitations
- 1.7. Assumptions
- 1.8. Stakeholders
- 2. Research Methodology
- 2.1. Define: Research Objective
- 2.2. Determine: Research Design
- 2.3. Prepare: Research Instrument
- 2.4. Collect: Data Source
- 2.5. Analyze: Data Interpretation
- 2.6. Formulate: Data Verification
- 2.7. Publish: Research Report
- 2.8. Repeat: Report Update
- 3. Executive Summary
- 4. Market Overview
- 4.1. Introduction
- 4.2. IT Service Management Market, by Region
- 5. Market Insights
- 5.1. Market Dynamics
- 5.1.1. Drivers
- 5.1.1.1. Shift to remote working and adoption of cloud-based services
- 5.1.1.2. Government initiatives promoting digitalization across industries
- 5.1.1.3. Rising focus on IT asset management and DevOps & agile practices
- 5.1.2. Restraints
- 5.1.2.1. Incompatibility of ITSM services and integration issues with traditional IT architecture
- 5.1.3. Opportunities
- 5.1.3.1. Integration of AI-enabled tools with IT service management solution
- 5.1.3.2. Accelerating use of ITSM for proactive and predictive maintenance
- 5.1.4. Challenges
- 5.1.4.1. Concerns associated with data privacy and security
- 5.2. Market Segmentation Analysis
- 5.3. Market Trend Analysis
- 5.3.1. Continuous introduction of novel IT management services with the presence of native market players in Americas
- 5.3.2. Continuous digitalization across industries and increasing availability of ISTM solutions in the Asia-Pacific region
- 5.3.3. Growing digital transformation initiatives and government investment across diverse infrastructure of Europe
- 5.4. Cumulative Impact of COVID-19
- 5.5. Cumulative Impact of Russia-Ukraine Conflict
- 5.6. Cumulative Impact of High Inflation
- 5.7. Porter’s Five Forces Analysis
- 5.7.1. Threat of New Entrants
- 5.7.2. Threat of Substitutes
- 5.7.3. Bargaining Power of Customers
- 5.7.4. Bargaining Power of Suppliers
- 5.7.5. Industry Rivalry
- 5.8. Value Chain & Critical Path Analysis
- 5.9. Regulatory Framework
- 5.10. Client Customization
- 6. IT Service Management Market, by Component
- 6.1. Introduction
- 6.2. Services
- 6.3.1. Managed Services
- 6.3.2. Professional Services
- 6.3. Solutions
- 6.4.1. Configuration & Change Management
- 6.4.2. Dashboard Reporting & Analytics
- 6.4.3. Operations & Performance Management
- 6.4.4. Service Desk Software
- 6.4.5. Service Portfolio Management
- 7. IT Service Management Market, by Deployment
- 7.1. Introduction
- 7.2. On Premises
- 7.3. On-Cloud
- 8. IT Service Management Market, by Organization Size
- 8.1. Introduction
- 8.2. Large Enterprises
- 8.3. Small & Medium-Sized Enterprises
- 9. IT Service Management Market, by Vertical
- 9.1. Introduction
- 9.2. Banking, Financial Services, & Insurance
- 9.3. Government & Public Sector
- 9.4. Healthcare & Life Sciences
- 9.5. IT & ITES
- 9.6. Manufacturing
- 9.7. Media & Entertainment
- 9.8. Retail & Consumer Goods
- 9.9. Telecommunications
- 9.10. Travel & Hospitality
- 10. Americas IT Service Management Market
- 10.1. Introduction
- 10.2. Argentina
- 10.3. Brazil
- 10.4. Canada
- 10.5. Mexico
- 10.6. United States
- 11. Asia-Pacific IT Service Management Market
- 11.1. Introduction
- 11.2. Australia
- 11.3. China
- 11.4. India
- 11.5. Indonesia
- 11.6. Japan
- 11.7. Malaysia
- 11.8. Philippines
- 11.9. Singapore
- 11.10. South Korea
- 11.11. Taiwan
- 11.12. Thailand
- 11.13. Vietnam
- 12. Europe, Middle East & Africa IT Service Management Market
- 12.1. Introduction
- 12.2. Denmark
- 12.3. Egypt
- 12.4. Finland
- 12.5. France
- 12.6. Germany
- 12.7. Israel
- 12.8. Italy
- 12.9. Netherlands
- 12.10. Nigeria
- 12.11. Norway
- 12.12. Poland
- 12.13. Qatar
- 12.14. Russia
- 12.15. Saudi Arabia
- 12.16. South Africa
- 12.17. Spain
- 12.18. Sweden
- 12.19. Switzerland
- 12.20. Turkey
- 12.21. United Arab Emirates
- 12.22. United Kingdom
- 13. Competitive Landscape
- 13.1. FPNV Positioning Matrix
- 13.2. Market Share Analysis, By Key Player
- 13.3. Competitive Scenario Analysis, By Key Player
- 13.3.1. Merger & Acquisition
- 13.3.1.1. Amdocs Completes Acquisition of TEOCO’s Service Assurance Business to Help Accelerate End-to-End Network Automation
- 13.3.1.2. IBM to Acquire Apptio Inc., Providing Actionable Financial and Operational Insights Across Enterprise IT
- 13.3.1.3. Cisco Announces its Intent to Acquire Cloud Security Software Company Lightspin
- 13.3.2. Agreement, Collaboration, & Partnership
- 13.3.2.1. Hornbill partners with i3Works to spread the benefits of Enterprise Service Management in the UK
- 13.3.2.2. WhitlockIS and Freshworks Inc. partner to bring delightful IT Service Management experience to businesses in North America
- 13.3.2.3. Vivantio announces Lansweeper Partnership – A Best-in-Class Solution for Asset Discovery & Inventory
- 13.3.3. New Product Launch & Enhancement
- 13.3.3.1. ServiceNow Launches Major Platform Expansion with the Utah Releas
- 13.3.3.2. GoTo is Transforming IT Management with New Remote Monitoring & Management Features, Lays Foundation for Full ITSM Functionality
- 13.3.3.3. Cisco Connects and Protects with New Cloud Tools Across Networking, Security and Operations to Provide Greater Visibility and Control Over Networks
- 13.3.3.4. Atlassian targets ITSM with new additions to Jira Service Management
- 13.3.4. Investment & Funding
- 13.3.4.1. PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me
- 13.3.5. Award, Recognition, & Expansion
- 13.3.5.1. SolarWinds Expands Customer Availability With New ITSM Data Center in Australia
- 14. Competitive Portfolio
- 14.1. Key Company Profiles
- 14.1.1. 4me, Inc.
- 14.1.2. Atlassian Corporation PLC
- 14.1.3. AutomationEdge Pvt. Ltd.
- 14.1.4. BMC Software, Inc.
- 14.1.5. Broadcom Inc.
- 14.1.6. Cisco Systems, Inc.
- 14.1.7. Citrix by Cloud Software Group, Inc.
- 14.1.8. ClickUp Service
- 14.1.9. Freshworks Inc.
- 14.1.10. Halo Service Desk
- 14.1.11. Hewlett Packard Enterprise Company
- 14.1.12. Hornbill Corporate Limited
- 14.1.13. International Business Machines Corporation
- 14.1.14. ITarian LLC
- 14.1.15. Ivanti, Inc.
- 14.1.16. Kaseya Inc.
- 14.1.17. Microsoft Corporation
- 14.1.18. NinjaOne, LLC
- 14.1.19. Open Text Corporation
- 14.1.20. Oracle Corporation
- 14.1.21. Rworks, Inc.
- 14.1.22. Serviceaide, Inc.
- 14.1.23. ServiceNow, Inc.
- 14.1.24. SolarWinds Corporation
- 14.1.25. Splunk Inc.
- 14.1.26. SymphonyAI Summit
- 14.1.27. SysAid Technologies Ltd.
- 14.1.28. Tata Consultancy Services Limited
- 14.1.29. TeamDynamix
- 14.1.30. TOPdesk Nederland BV
- 14.1.31. Vivantio Holdings Inc.
- 14.1.32. Wipro Limited
- 14.1.33. Zendesk, Inc.
- 14.2. Key Product Portfolio
- 15. Appendix
- 15.1. Discussion Guide
- 15.2. License & Pricing
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