Service Delivery Automation Market by Type (Business Process Automation, IT Process Automation), Organization Size (Large Enterprises, Small & Medium Enterprises), End-user - Global Forecast 2024-2030

Service Delivery Automation Market by Type (Business Process Automation, IT Process Automation), Organization Size (Large Enterprises, Small & Medium Enterprises), End-user - Global Forecast 2024-2030


The Service Delivery Automation Market size was estimated at USD 6.53 billion in 2023 and expected to reach USD 7.60 billion in 2024, at a CAGR 16.98% to reach USD 19.58 billion by 2030.

Global Service Delivery Automation Market

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Service Delivery Automation Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Service Delivery Automation Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Service Delivery Automation Market, highlighting leading vendors and their innovative profiles. These include Appian Corporation, Automation Anywhere Inc., Bizagi Group Limited, Blue Prism Group plc, Bonitasoft, S.A., Camunda Services GmbH, Celaton Limited, CMW Lab, Inc., Genzeon Technology Solutions Private Limited, HCL Technologies Limited, Integrify, Inc., International Business Machines Corporation, Kissflow Inc., Kofax Inc., Laserfiche, NICE Ltd., Nintex Global Ltd., Pegasystems Inc., Pipefy Inc., Quadruple Automation Services, Salesforce, Inc., Uipath SRL, Wrike, Inc., Xerox Holdings Corporation, and Zapier, Inc..

Market Segmentation & Coverage



This research report categorizes the Service Delivery Automation Market to forecast the revenues and analyze trends in each of the following sub-markets:

Type
Business Process Automation
IT Process Automation
Organization Size
Large Enterprises
Small & Medium Enterprises
End-user
BFSI
Healthcare & Pharmaceuticals
IT & Telecommunication
Manufacturing
Media & Entertainment
Retail & Consumer Goods
Travel & Tourism
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Service Delivery Automation Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Service Delivery Automation Market?
3. What are the technology trends and regulatory frameworks in the Service Delivery Automation Market?
4. What is the market share of the leading vendors in the Service Delivery Automation Market?
5. Which modes and strategic moves are suitable for entering the Service Delivery Automation Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Service Delivery Automation Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing demand for streamlined and efficient service delivery processes
5.1.1.2. Government initiatives supporting adoption of smarter and faster decision-making solutions
5.1.1.3. Growing complexities in IT infrastructure and need for service delivery automation
5.1.2. Restraints
5.1.2.1. High initial cost of setup and integration of service delivery automation
5.1.3. Opportunities
5.1.3.1. Evolution of AI-based intelligent automation platforms
5.1.3.2. Growing investments and adoption of automation technologies
5.1.4. Challenges
5.1.4.1. Concerns over cybersecurity and data privacy issues
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Service Delivery Automation Market, by Type
6.1. Introduction
6.2. Business Process Automation
6.3. IT Process Automation
7. Service Delivery Automation Market, by Organization Size
7.1. Introduction
7.2. Large Enterprises
7.3. Small & Medium Enterprises
8. Service Delivery Automation Market, by End-user
8.1. Introduction
8.2. BFSI
8.3. Healthcare & Pharmaceuticals
8.4. IT & Telecommunication
8.5. Manufacturing
8.6. Media & Entertainment
8.7. Retail & Consumer Goods
8.8. Travel & Tourism
9. Americas Service Delivery Automation Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Service Delivery Automation Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Service Delivery Automation Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
13. Competitive Portfolio
13.1. Key Company Profiles
13.1.1. Appian Corporation
13.1.2. Automation Anywhere Inc.
13.1.3. Bizagi Group Limited
13.1.4. Blue Prism Group plc
13.1.5. Bonitasoft, S.A.
13.1.6. Camunda Services GmbH
13.1.7. Celaton Limited
13.1.8. CMW Lab, Inc.
13.1.9. Genzeon Technology Solutions Private Limited
13.1.10. HCL Technologies Limited
13.1.11. Integrify, Inc.
13.1.12. International Business Machines Corporation
13.1.13. Kissflow Inc.
13.1.14. Kofax Inc.
13.1.15. Laserfiche
13.1.16. NICE Ltd.
13.1.17. Nintex Global Ltd.
13.1.18. Pegasystems Inc.
13.1.19. Pipefy Inc.
13.1.20. Quadruple Automation Services
13.1.21. Salesforce, Inc.
13.1.22. Uipath SRL
13.1.23. Wrike, Inc.
13.1.24. Xerox Holdings Corporation
13.1.25. Zapier, Inc.
13.2. Key Product Portfolio
14. Appendix
14.1. Discussion Guide
14.2. License & Pricing
FIGURE 1. SERVICE DELIVERY AUTOMATION MARKET RESEARCH PROCESS
FIGURE 2. SERVICE DELIVERY AUTOMATION MARKET SIZE, 2023 VS 2030
FIGURE 3. SERVICE DELIVERY AUTOMATION MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. SERVICE DELIVERY AUTOMATION MARKET DYNAMICS
FIGURE 7. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 8. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 10. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
FIGURE 12. SERVICE DELIVERY AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 14. AMERICAS SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 16. UNITED STATES SERVICE DELIVERY AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. EUROPE, MIDDLE EAST & AFRICA SERVICE DELIVERY AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. SERVICE DELIVERY AUTOMATION MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 22. SERVICE DELIVERY AUTOMATION MARKET SHARE, BY KEY PLAYER, 2023

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