Hotel Property Management Software Market by Function (Booking Engine, Channel Management, Lease Management), Type (Homestay Accommodation, Hotels & Resorts, Lifestyle Villages), Deployment, End User - Global Forecast 2024-2030
The Hotel Property Management Software Market size was estimated at USD 7.15 billion in 2023 and expected to reach USD 7.91 billion in 2024, at a CAGR 10.84% to reach USD 14.71 billion by 2030.
The hotel property management software (HPMS) market comprises businesses and solutions that assist hotels and other lodging facilities administer front-office capabilities, such as reservation management, guest check-in/check-out, room assignment, and room rates and billing. HPMS often integrates with third-party systems for customer relationship management, revenue management, and digital marketing. Key factors propelling the growth of the HPMS market include the increasing demand for real-time services, a surge in travel and tourism, the proliferation of cloud computing, the need for streamlined and efficient property management practices, and enhancements in customer service. However, certain limitations challenge the market's growth, including high setup and maintenance costs of HPMS for smaller properties, data security concerns related to cloud-based systems, and integration complexities with existing technologies. A steep learning curve for staff and adapting to rapidly changing technology standards can be formidable challenges for this market. Furthermore, emerging trends present potential opportunities within the HPMS market, such as developing mobile applications that provide greater flexibility for hotel staff and enhance guest experiences. Contactless technology solutions for check-in/out processes, personalized guest experiences through data analytics, and a focus on sustainability in hotel operations are current areas of opportunity.
Regional Insights
In the Americas, with the United States and Canada at the forefront, there is a heightened demand for hotel property management software due to the large hospitality industry and a high rate of technology adoption. The U.S. market is mature, with customers seeking advanced, integrated solutions that streamline operations and enhance guest experiences. Canadian hoteliers are similarly inclined with a tighter focus on cost-effectiveness and scalability, reflecting the region's cautious and progressive purchasing behavior. Countries such as China, Japan, and India are experiencing rapid expansion in the hospitality sector, leading to surging demands for hotel property management systems. In China, the market is growing with an emphasis on mobile integration and digital solutions due to widespread smartphone usage. Japan prefers precision and reliability in software to match its high service standards. India's hotel industry is burgeoning, focusing more on affordable, scalable solutions for its growing number of small and medium-sized hotels. Within the EU, there is a strong emphasis on compliance with regulations such as the General Data Protection Regulation (GDPR), which significantly impacts software management choice. The Middle East observes luxury hotels and resorts adopting advanced systems for impeccable service delivery. Africa is characterized by a diverse market with an emerging segment of hoteliers seeking cost-effective yet robust software solutions to manage operations efficiently.
Market Insights
- Market Dynamics
The market dynamics represent an ever-changing landscape of the Hotel Property Management Software Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.- Market Drivers
- Growth of the travel & tourism industry and hotel infrastructure
- Social media and mobile application integration in hotel PMS
- Market Restraints
- Complex integration of hotel PMS with legacy systems
- Market Opportunities
- Advancements in hotel management software with improved features
- Strategic partnerships between hotels and PMS software providers
- Market Challenges
- Security issues in hotel property management solutions
- Market Segmentation Analysis
- Function: Growing utilization of channel and revenue management systems to optimize sales and pricing
- Type: Increasing use of hotel property management software in hotels & resorts to handle various functionalities
- Deployment: Expanding demand for on-cloud solutions due to its ease and efficiency
- End User: Rising demand in boutique hotels owing to customizable features offered
- Market Disruption Analysis
- Porter’s Five Forces Analysis
- Value Chain & Critical Path Analysis
- Pricing Analysis
- Technology Analysis
- Patent Analysis
- Trade Analysis
- Regulatory Framework Analysis
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Hotel Property Management Software Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Hotel Property Management Software Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments- Shiji PMS Integrated with ReviewPro for Enhanced Operational Efficiency
Shiji integrated Shiji ReviewPro data directly into its Property Management System (PMS) dashboards. This strategic move is designed to enhance operational efficiency within hotels, emphasizing the crucial role of the front desk in creating positive first impressions and delivering exceptional guest experiences. By incorporating ReviewPro's detailed insights on guest satisfaction, preferences, and feedback into the Shiji Enterprise Platform's PMS dashboard, hotel staff are better equipped to make informed decisions that elevate the level of service provided.
IBS Software Acquires APS for USD 90 Million as it Targets Major Growth in Hospitality Sector
IBS Software announced a significant acquisition of APS for USD 90 million. This acquisition assisted IBS Software's commitment to driving substantial growth and innovation within the hospitality industry. By integrating APS's robust capabilities, IBS Software is poised to offer its clients enhanced, advanced property management solutions.
STAYNTOUCH Lands USD 48m Investment to Expand Pms Services
Stayntouch, a provider of cloud-based hotel property management systems (PMS) in the United States, has secured a USD 48 million equity investment from Sixth Street Growth. This strategic infusion of capital is earmarked for the expansion of Stayntouch's property management software, enhancement of payment services, and an aggressive customer acquisition strategy.
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Hotel Property Management Software Market. This critical assessment involves a thorough analysis of the organization’s resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Hotel Property Management Software Market, highlighting leading vendors and their innovative profiles. These include Agilysys, Inc., ASSD GmbH, Atulyam Hotelline Solutions Pvt. Ltd, AxisRooms Travel Distribution Pvt. Ltd., Care Internet Services B.V., Cisco Systems, Inc., Cloudbeds, FCS Computer Systems, Finner PMS, Grace Software, Inc., Hallisoft, hoteliga international Sp. z o.o., Hotelogix India Pvt. Ltd, HotelTime Solutions a.s., Huawei Technologies Co. Ltd., IDS Next Business Solutions Pvt. Ltd., Infor by Koch Industries, Inc., InnQuest Software, innRoad Hotel Management Software, International Business Machines Corporation, IRIS Software Systems Ltd., Johnson Controls International PLC, Mews Systems B.V, Nobeds, Oracle Corporation, ResNexus, Revpar Guru Inc., RMS Cloud, Salesforce, Inc., SAP SE, Shiji Group, Sirvoy Limited, Stayntouch Inc., ThinkReservations, WebRezPro, and Yanolja Co., Ltd..
Market Segmentation & Coverage
This research report categorizes the Hotel Property Management Software Market to forecast the revenues and analyze trends in each of the following sub-markets:- Function
- Booking Engine
- Channel Management
- Lease Management
- Property Accounting
- Property Inspection
- Restaurant POS
- Revenue Management
- Room Reservation
- Type
- Homestay Accommodation
- Hotels & Resorts
- Chain Hotel
- Large Hotels
- Medium Hotels
- Small Hotels
- Very Large Hotels
- Lifestyle Villages
- Marina
- Motels & Lodges
- Park & Campground
- Serviced Apartments
- Deployment
- On-Cloud
- On-Premises
- End User
- Boutique Hotel
- Business Hotel
- Resorts & Spas
- Region
- Americas
- Argentina
- Brazil
- Canada
- Mexico
- United States
- California
- Florida
- Illinois
- New York
- Ohio
- Pennsylvania
- Texas
- Asia-Pacific
- Australia
- China
- India
- Indonesia
- Japan
- Malaysia
- Philippines
- Singapore
- South Korea
- Taiwan
- Thailand
- Vietnam
- Europe, Middle East & Africa
- Denmark
- Egypt
- Finland
- France
- Germany
- Israel
- Italy
- Netherlands
- Nigeria
- Norway
- Poland
- Qatar
- Russia
- Saudi Arabia
- South Africa
- Spain
- Sweden
- Switzerland
- Turkey
- United Arab Emirates
- United Kingdom
Please Note: PDF & Excel + Online Access - 1 Year
- Americas
- Market Drivers
- 1. Preface
- 1.1. Objectives of the Study
- 1.2. Market Segmentation & Coverage
- 1.3. Years Considered for the Study
- 1.4. Currency & Pricing
- 1.5. Language
- 1.6. Stakeholders
- 2. Research Methodology
- 2.1. Define: Research Objective
- 2.2. Determine: Research Design
- 2.3. Prepare: Research Instrument
- 2.4. Collect: Data Source
- 2.5. Analyze: Data Interpretation
- 2.6. Formulate: Data Verification
- 2.7. Publish: Research Report
- 2.8. Repeat: Report Update
- 3. Executive Summary
- 4. Market Overview
- 5. Market Insights
- 5.1. Market Dynamics
- 5.1.1. Drivers
- 5.1.1.1. Growth of the travel & tourism industry and hotel infrastructure
- 5.1.1.2. Social media and mobile application integration in hotel PMS
- 5.1.2. Restraints
- 5.1.2.1. Complex integration of hotel PMS with legacy systems
- 5.1.3. Opportunities
- 5.1.3.1. Advancements in hotel management software with improved features
- 5.1.3.2. Strategic partnerships between hotels and PMS software providers
- 5.1.4. Challenges
- 5.1.4.1. Security issues in hotel property management solutions
- 5.2. Market Segmentation Analysis
- 5.2.1. Function: Growing utilization of channel and revenue management systems to optimize sales and pricing
- 5.2.2. Type: Increasing use of hotel property management software in hotels & resorts to handle various functionalities
- 5.2.3. Deployment: Expanding demand for on-cloud solutions due to its ease and efficiency
- 5.2.4. End User: Rising demand in boutique hotels owing to customizable features offered
- 5.3. Market Trend Analysis
- 5.3.1. Expanding adoption of hotel property management softwares by international and domestic hotels in the Americas
- 5.3.2. Growing number of hotel chains with expanding travel & tourism sector enhancing the scope of the hotel property management software in Asia-Pacific region
- 5.3.3. Burgeoning tourism & hotel industry in EMEA and established presence of hotel PMS software providers
- 5.4. Cumulative Impact of High Inflation
- 5.5. Porter’s Five Forces Analysis
- 5.5.1. Threat of New Entrants
- 5.5.2. Threat of Substitutes
- 5.5.3. Bargaining Power of Customers
- 5.5.4. Bargaining Power of Suppliers
- 5.5.5. Industry Rivalry
- 5.6. Value Chain & Critical Path Analysis
- 5.7. Regulatory Framework Analysis
- 6. Hotel Property Management Software Market, by Function
- 6.1. Introduction
- 6.2. Booking Engine
- 6.3. Channel Management
- 6.4. Lease Management
- 6.5. Property Accounting
- 6.6. Property Inspection
- 6.7. Restaurant POS
- 6.8. Revenue Management
- 6.9. Room Reservation
- 7. Hotel Property Management Software Market, by Type
- 7.1. Introduction
- 7.2. Homestay Accommodation
- 7.3. Hotels & Resorts
- 7.4. Lifestyle Villages
- 7.5. Marina
- 7.6. Motels & Lodges
- 7.7. Park & Campground
- 7.8. Serviced Apartments
- 8. Hotel Property Management Software Market, by Deployment
- 8.1. Introduction
- 8.2. On-Cloud
- 8.3. On-Premises
- 9. Hotel Property Management Software Market, by End User
- 9.1. Introduction
- 9.2. Boutique Hotel
- 9.3. Business Hotel
- 9.4. Resorts & Spas
- 10. Americas Hotel Property Management Software Market
- 10.1. Introduction
- 10.2. Argentina
- 10.3. Brazil
- 10.4. Canada
- 10.5. Mexico
- 10.6. United States
- 11. Asia-Pacific Hotel Property Management Software Market
- 11.1. Introduction
- 11.2. Australia
- 11.3. China
- 11.4. India
- 11.5. Indonesia
- 11.6. Japan
- 11.7. Malaysia
- 11.8. Philippines
- 11.9. Singapore
- 11.10. South Korea
- 11.11. Taiwan
- 11.12. Thailand
- 11.13. Vietnam
- 12. Europe, Middle East & Africa Hotel Property Management Software Market
- 12.1. Introduction
- 12.2. Denmark
- 12.3. Egypt
- 12.4. Finland
- 12.5. France
- 12.6. Germany
- 12.7. Israel
- 12.8. Italy
- 12.9. Netherlands
- 12.10. Nigeria
- 12.11. Norway
- 12.12. Poland
- 12.13. Qatar
- 12.14. Russia
- 12.15. Saudi Arabia
- 12.16. South Africa
- 12.17. Spain
- 12.18. Sweden
- 12.19. Switzerland
- 12.20. Turkey
- 12.21. United Arab Emirates
- 12.22. United Kingdom
- 13. Competitive Landscape
- 13.1. Market Share Analysis, 2023
- 13.2. FPNV Positioning Matrix, 2023
- 13.3. Competitive Scenario Analysis
- 13.3.1. Shiji PMS Integrated with ReviewPro for Enhanced Operational Efficiency
- 13.3.2. IBS Software Acquires APS for USD 90 Million as it Targets Major Growth in Hospitality Sector
- 13.3.3. STAYNTOUCH Lands USD 48m Investment to Expand Pms Services
- 13.3.4. RoomRaccoon Acquires Irish Hotel Management Software Company, iHotelligence
- 13.3.5. Noble House Hotels & Resorts Moves Property Management to the Cloud with Infor
- 13.3.6. HotelRunner Acquired Point-Of-Sale Software Company PayPad to Expand its Hotel Tech System
- 13.3.7. Canary Technologies Unveils Canary AI, a Groundbreaking Generative AI-Powered Guest Management System for Hoteliers
- 13.3.8. RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management
- 13.3.9. Staynex Partners with Huawei to Enhance Web3 Initiatives for the Travel and Hospitality Industry
- 13.3.10. Hotelogix and BookingWhizz join Forces to Supercharge Hotel Revenue, Empowering Upselling, and Direct Bookings
- 13.3.11. IRIS Launches Venture Arm to Build Hospitality Tech Ecosystem
- 13.3.12. Oracle Teams with Wyndham to Bring OPERA Cloud To 2,000 Additional Hotels
- 13.3.13. FCS And Stayntouch Collaboration Transforms Hotel Operations and Guest Services
- 13.3.14. Raines Acquires HP Hotels to Accelerate Strategic Growth and Expand Property Management Capabilities
- 13.3.15. Fletcher Hotels Partners with Shiji to Enhance Guest Experience with Cloud-based Property Management System
- 14. Competitive Portfolio
- 14.1. Key Company Profiles
- 14.2. Key Product Portfolio
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