Helpdesk Automation Market by Component (Services, Softwares), Function (Automated Feedback Rating, Communication & Reporting, Self-Service Portal), Deployment Model, Organization Size, End-User - Global Forecast 2024-2030

Helpdesk Automation Market by Component (Services, Softwares), Function (Automated Feedback Rating, Communication & Reporting, Self-Service Portal), Deployment Model, Organization Size, End-User - Global Forecast 2024-2030


The Helpdesk Automation Market size was estimated at USD 8.21 billion in 2023 and expected to reach USD 9.23 billion in 2024, at a CAGR 12.79% to reach USD 19.08 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Helpdesk Automation Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Helpdesk Automation Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Helpdesk Automation Market, highlighting leading vendors and their innovative profiles. These include Atlassian Pty Ltd, BMC Software, Inc., BoldDesk by Syncfusion, Inc., Broadcom, Inc., Freshworks Technologies Pvt. Ltd., FrontApp, Inc., HappyFox Inc., Help Scout PBC, Infraon Corp., ITaraian, LLC, Ivanti, Inc., Kaseya Limited, Kayako Limited, ProProfs, Resolve Systems, LLC, Serviceaide, Inc., ServiceNow, Inc., SolarWinds Worldwide, LLC, Sunrise Software Limited, SysAid Technologies, Vortex Software Inc., Zendesk, Inc., and Zoho Corporation Pvt. Ltd..

Market Segmentation & Coverage



This research report categorizes the Helpdesk Automation Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Softwares
Function
Automated Feedback Rating
Communication & Reporting
Self-Service Portal
Ticket Creation & Routing
Deployment Model
Cloud
On-premise
Organization Size
Large Enterprises
Small & Medium Enterprises
End-User
Automotive
BFSI
Education
Government
Healthcare
IT & Telecommunication
Manufacturing
Retail
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Helpdesk Automation Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Helpdesk Automation Market?
3. What are the technology trends and regulatory frameworks in the Helpdesk Automation Market?
4. What is the market share of the leading vendors in the Helpdesk Automation Market?
5. Which modes and strategic moves are suitable for entering the Helpdesk Automation Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Helpdesk Automation Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Rising demand for real-time and efficient customer service solutions in retail industry
5.1.1.2. Inclining preferences for automated ticket booking solutions
5.1.1.3. Growing popularity of personalized financial services
5.1.2. Restraints
5.1.2.1. High initial costs and concerns over reliability and accuracy of helpdesk automation
5.1.3. Opportunities
5.1.3.1. Integration of chatbots and virtual assistance with helpdesk systems
5.1.3.2. Rising investments in AI and data computing technologies
5.1.4. Challenges
5.1.4.1. Challenges associated with data privacy and security
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Helpdesk Automation Market, by Component
6.1. Introduction
6.2. Services
6.3. Softwares
7. Helpdesk Automation Market, by Function
7.1. Introduction
7.2. Automated Feedback Rating
7.3. Communication & Reporting
7.4. Self-Service Portal
7.5. Ticket Creation & Routing
8. Helpdesk Automation Market, by Deployment Model
8.1. Introduction
8.2. Cloud
8.3. On-premise
9. Helpdesk Automation Market, by Organization Size
9.1. Introduction
9.2. Large Enterprises
9.3. Small & Medium Enterprises
10. Helpdesk Automation Market, by End-User
10.1. Introduction
10.2. Automotive
10.3. BFSI
10.4. Education
10.5. Government
10.6. Healthcare
10.7. IT & Telecommunication
10.8. Manufacturing
10.9. Retail
11. Americas Helpdesk Automation Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Helpdesk Automation Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Helpdesk Automation Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.2. Market Share Analysis, By Key Player
14.3. Competitive Scenario Analysis, By Key Player
15. Competitive Portfolio
15.1. Key Company Profiles
15.1.1. Atlassian Pty Ltd
15.1.2. BMC Software, Inc.
15.1.3. BoldDesk by Syncfusion, Inc.
15.1.4. Broadcom, Inc.
15.1.5. Freshworks Technologies Pvt. Ltd.
15.1.6. FrontApp, Inc.
15.1.7. HappyFox Inc.
15.1.8. Help Scout PBC
15.1.9. Infraon Corp.
15.1.10. ITaraian, LLC
15.1.11. Ivanti, Inc.
15.1.12. Kaseya Limited
15.1.13. Kayako Limited
15.1.14. ProProfs
15.1.15. Resolve Systems, LLC
15.1.16. Serviceaide, Inc.
15.1.17. ServiceNow, Inc.
15.1.18. SolarWinds Worldwide, LLC
15.1.19. Sunrise Software Limited
15.1.20. SysAid Technologies
15.1.21. Vortex Software Inc.
15.1.22. Zendesk, Inc.
15.1.23. Zoho Corporation Pvt. Ltd.
15.2. Key Product Portfolio
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing
FIGURE 1. HELPDESK AUTOMATION MARKET RESEARCH PROCESS
FIGURE 2. HELPDESK AUTOMATION MARKET SIZE, 2023 VS 2030
FIGURE 3. HELPDESK AUTOMATION MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. HELPDESK AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. HELPDESK AUTOMATION MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. HELPDESK AUTOMATION MARKET DYNAMICS
FIGURE 7. HELPDESK AUTOMATION MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. HELPDESK AUTOMATION MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. HELPDESK AUTOMATION MARKET SIZE, BY FUNCTION, 2023 VS 2030 (%)
FIGURE 10. HELPDESK AUTOMATION MARKET SIZE, BY FUNCTION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. HELPDESK AUTOMATION MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
FIGURE 12. HELPDESK AUTOMATION MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. HELPDESK AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 14. HELPDESK AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. HELPDESK AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
FIGURE 16. HELPDESK AUTOMATION MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. AMERICAS HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. AMERICAS HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. UNITED STATES HELPDESK AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 20. UNITED STATES HELPDESK AUTOMATION MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. ASIA-PACIFIC HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. ASIA-PACIFIC HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. EUROPE, MIDDLE EAST & AFRICA HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 24. EUROPE, MIDDLE EAST & AFRICA HELPDESK AUTOMATION MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. HELPDESK AUTOMATION MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 26. HELPDESK AUTOMATION MARKET SHARE, BY KEY PLAYER, 2023

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