Customer Information Management Market by Component (Services, Solution), Deployment (Cloud, On-Premises), Application - Global Forecast 2024-2030

Customer Information Management Market by Component (Services, Solution), Deployment (Cloud, On-Premises), Application - Global Forecast 2024-2030


The Customer Information Management Market size was estimated at USD 1.48 billion in 2023 and expected to reach USD 1.64 billion in 2024, at a CAGR 11.06% to reach USD 3.08 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Information Management Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Information Management Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Information Management Market, highlighting leading vendors and their innovative profiles. These include Advanced Utility Systems Corporation, Cayenta, Ferranti Computer Systems NV, Fluentgrid Limited, Gentrack, Hach Company, Hansen Technologies Group, International Business Machines Corporation, Itineris NV, Milestone Utility Services, Inc., NorthStar Utilities Solutions, Oracle Corporation, Salesforce.com, Inc., SAP SE, VertexOne, and Wipro Limited.

Market Segmentation & Coverage


This research report categorizes the Customer Information Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Implementation Service

Legacy Extension Consulting Service

Support Service
Solution
Deployment
Cloud
On-Premises
Application
Electricity & Power Management
Utility Gas Management
Water & Wastewater Management
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Customer Information Management Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Information Management Market?
3. What are the technology trends and regulatory frameworks in the Customer Information Management Market?
4. What is the market share of the leading vendors in the Customer Information Management Market?
5. Which modes and strategic moves are suitable for entering the Customer Information Management Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Customer Information Management Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing utility consumption accelerated by technology
5.1.1.2. Government initiatives to implement Industry 4.0
5.1.1.3. Smart city initiative connecting customers across systems
5.1.2. Restraints
5.1.2.1. Stringent government data regulation for customer information
5.1.3. Opportunities
5.1.3.1. Incorporation of AI with customer information system
5.1.3.2. Emerging IoT and cloud-based application
5.1.4. Challenges
5.1.4.1. Concern associated with the cybersecurity
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Customer Information Management Market, by Component
6.1. Introduction
6.2. Services
6.3.1. Implementation Service
6.3.2. Legacy Extension Consulting Service
6.3.3. Support Service
6.3. Solution
7. Customer Information Management Market, by Deployment
7.1. Introduction
7.2. Cloud
7.3. On-Premises
8. Customer Information Management Market, by Application
8.1. Introduction
8.2. Electricity & Power Management
8.3. Utility Gas Management
8.4. Water & Wastewater Management
9. Americas Customer Information Management Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Customer Information Management Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Customer Information Management Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.2. Market Share Analysis, By Key Player
12.3. Competitive Scenario Analysis, By Key Player
13. Competitive Portfolio
13.1. Key Company Profiles
13.1.1. Advanced Utility Systems Corporation
13.1.2. Cayenta
13.1.3. Ferranti Computer Systems NV
13.1.4. Fluentgrid Limited
13.1.5. Gentrack
13.1.6. Hach Company
13.1.7. Hansen Technologies Group
13.1.8. International Business Machines Corporation
13.1.9. Itineris NV
13.1.10. Milestone Utility Services, Inc.
13.1.11. NorthStar Utilities Solutions
13.1.12. Oracle Corporation
13.1.13. Salesforce.com, Inc.
13.1.14. SAP SE
13.1.15. VertexOne
13.1.16. Wipro Limited
13.2. Key Product Portfolio
14. Appendix
14.1. Discussion Guide
14.2. License & Pricing
FIGURE 1. CUSTOMER INFORMATION MANAGEMENT MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER INFORMATION MANAGEMENT MARKET DYNAMICS
FIGURE 7. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. AMERICAS CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 14. AMERICAS CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. UNITED STATES CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 16. UNITED STATES CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. ASIA-PACIFIC CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. ASIA-PACIFIC CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CUSTOMER INFORMATION MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. CUSTOMER INFORMATION MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 22. CUSTOMER INFORMATION MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023

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