Customer Analytics Market by Component (Services, Solution), Type (Descriptive, Diagnostic, Predictive), Data Source, Deployment Model, Application, Organization Size, Vertical - Global Forecast 2024-2030

Customer Analytics Market by Component (Services, Solution), Type (Descriptive, Diagnostic, Predictive), Data Source, Deployment Model, Application, Organization Size, Vertical - Global Forecast 2024-2030


The Customer Analytics Market size was estimated at USD 21.86 billion in 2023 and expected to reach USD 24.22 billion in 2024, at a CAGR 11.34% to reach USD 46.39 billion by 2030.

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Customer Analytics Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Customer Analytics Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Customer Analytics Market, highlighting leading vendors and their innovative profiles. These include Adobe Systems Inc., Alphabet Inc., Alteryx, Amdocs Limited, Axis Communications AB, Cisco Systems, Inc., Cognizant Technology Solutions Corporation, Dell Inc., Hangzhou Hikvision Digital Technology Co., Ltd., Hewlett Packard Enterprise Development LP, Honeywell International Inc., Huawei Technologies Co., Ltd., International Business Machines Corporation, Intuvision Inc., Manthan Software Services Pvt. Ltd, Microsoft Corporation, NEC Corporation, Nice North America LLC, Oracle Corporation, Puretech Systems, Salesforce.Com Inc., SAP SE, SAS Institute Inc., and Siemens AG.

Market Segmentation & Coverage


This research report categorizes the Customer Analytics Market to forecast the revenues and analyze trends in each of the following sub-markets:

Component
Services
Consulting Services

Education & Training

Integration & Deployment

Support & Maintenance
Solution
Analytical Modules/Tools

Dashboard & Reporting Tools

ETL (Extract, Transform, & Load)

Social Media Analytical Tools

Voice of Customer (VOC)

Web Analytics Tools
Type
Descriptive
Diagnostic
Predictive
Prescriptive
Data Source
Call Centre
Email
Smartphone
Social Media
Store
Web
Deployment Model
Cloud-based
On-premise
Application
Brand Management
Campaign Management
Churn Management
Customer Behavioural Analysis
Product Management
Organization Size
Large Enterprises
Small & Medium Enterprises (SMEs)
Vertical
Banking, Financial Services, & Insurance (BFSI)
Energy & Utilities
Manufacturing
Retail & e-commerce
Telecommunications & IT
Transportation & Logistics
Region
Americas
Argentina

Brazil

Canada

Mexico

United States
California

Florida

Illinois

New York

Ohio

Pennsylvania

Texas
Asia-Pacific
Australia

China

India

Indonesia

Japan

Malaysia

Philippines

Singapore

South Korea

Taiwan

Thailand

Vietnam
Europe, Middle East & Africa
Denmark

Egypt

Finland

France

Germany

Israel

Italy

Netherlands

Nigeria

Norway

Poland

Qatar

Russia

Saudi Arabia

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Customer Analytics Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Customer Analytics Market?
3. What are the technology trends and regulatory frameworks in the Customer Analytics Market?
4. What is the market share of the leading vendors in the Customer Analytics Market?
5. Which modes and strategic moves are suitable for entering the Customer Analytics Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Customer Analytics Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing emphasis on consumer-centric strategies
5.1.1.2. Increasing application in mapping and analyzing customer journeys for enhanced experience
5.1.1.3. Booming e-commerce platforms and online retailing activities
5.1.2. Restraints
5.1.2.1. Complex implementation process and integrational issues
5.1.3. Opportunities
5.1.3.1. Advancements in big data analytics and AI technologies
5.1.3.2. Rising adoption of digital marketing strategies
5.1.4. Challenges
5.1.4.1. Concerns associated with data privacy and data security
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Customer Analytics Market, by Component
6.1. Introduction
6.2. Services
6.3.1. Consulting Services
6.3.2. Education & Training
6.3.3. Integration & Deployment
6.3.4. Support & Maintenance
6.3. Solution
6.4.1. Analytical Modules/Tools
6.4.2. Dashboard & Reporting Tools
6.4.3. ETL (Extract, Transform, & Load)
6.4.4. Social Media Analytical Tools
6.4.5. Voice of Customer (VOC)
6.4.6. Web Analytics Tools
7. Customer Analytics Market, by Type
7.1. Introduction
7.2. Descriptive
7.3. Diagnostic
7.4. Predictive
7.5. Prescriptive
8. Customer Analytics Market, by Data Source
8.1. Introduction
8.2. Call Centre
8.3. Email
8.4. Smartphone
8.5. Social Media
8.6. Store
8.7. Web
9. Customer Analytics Market, by Deployment Model
9.1. Introduction
9.2. Cloud-based
9.3. On-premise
10. Customer Analytics Market, by Application
10.1. Introduction
10.2. Brand Management
10.3. Campaign Management
10.4. Churn Management
10.5. Customer Behavioural Analysis
10.6. Product Management
11. Customer Analytics Market, by Organization Size
11.1. Introduction
11.2. Large Enterprises
11.3. Small & Medium Enterprises (SMEs)
12. Customer Analytics Market, by Vertical
12.1. Introduction
12.2. Banking, Financial Services, & Insurance (BFSI)
12.3. Energy & Utilities
12.4. Manufacturing
12.5. Retail & e-commerce
12.6. Telecommunications & IT
12.7. Transportation & Logistics
13. Americas Customer Analytics Market
13.1. Introduction
13.2. Argentina
13.3. Brazil
13.4. Canada
13.5. Mexico
13.6. United States
14. Asia-Pacific Customer Analytics Market
14.1. Introduction
14.2. Australia
14.3. China
14.4. India
14.5. Indonesia
14.6. Japan
14.7. Malaysia
14.8. Philippines
14.9. Singapore
14.10. South Korea
14.11. Taiwan
14.12. Thailand
14.13. Vietnam
15. Europe, Middle East & Africa Customer Analytics Market
15.1. Introduction
15.2. Denmark
15.3. Egypt
15.4. Finland
15.5. France
15.6. Germany
15.7. Israel
15.8. Italy
15.9. Netherlands
15.10. Nigeria
15.11. Norway
15.12. Poland
15.13. Qatar
15.14. Russia
15.15. Saudi Arabia
15.16. South Africa
15.17. Spain
15.18. Sweden
15.19. Switzerland
15.20. Turkey
15.21. United Arab Emirates
15.22. United Kingdom
16. Competitive Landscape
16.1. FPNV Positioning Matrix
16.2. Market Share Analysis, By Key Player
16.3. Competitive Scenario Analysis, By Key Player
17. Competitive Portfolio
17.1. Key Company Profiles
17.1.1. Adobe Systems Inc.
17.1.2. Alphabet Inc.
17.1.3. Alteryx
17.1.4. Amdocs Limited
17.1.5. Axis Communications AB
17.1.6. Cisco Systems, Inc.
17.1.7. Cognizant Technology Solutions Corporation
17.1.8. Dell Inc.
17.1.9. Hangzhou Hikvision Digital Technology Co., Ltd.
17.1.10. Hewlett Packard Enterprise Development LP
17.1.11. Honeywell International Inc.
17.1.12. Huawei Technologies Co., Ltd.
17.1.13. International Business Machines Corporation
17.1.14. Intuvision Inc.
17.1.15. Manthan Software Services Pvt. Ltd
17.1.16. Microsoft Corporation
17.1.17. NEC Corporation
17.1.18. Nice North America LLC
17.1.19. Oracle Corporation
17.1.20. Puretech Systems
17.1.21. Salesforce.Com Inc.
17.1.22. SAP SE
17.1.23. SAS Institute Inc.
17.1.24. Siemens AG
17.2. Key Product Portfolio
18. Appendix
18.1. Discussion Guide
18.2. License & Pricing
FIGURE 1. CUSTOMER ANALYTICS MARKET RESEARCH PROCESS
FIGURE 2. CUSTOMER ANALYTICS MARKET SIZE, 2023 VS 2030
FIGURE 3. CUSTOMER ANALYTICS MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CUSTOMER ANALYTICS MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CUSTOMER ANALYTICS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CUSTOMER ANALYTICS MARKET DYNAMICS
FIGURE 7. CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 8. CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CUSTOMER ANALYTICS MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 10. CUSTOMER ANALYTICS MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2023 VS 2030 (%)
FIGURE 12. CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
FIGURE 14. CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 16. CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 18. CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. CUSTOMER ANALYTICS MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
FIGURE 20. CUSTOMER ANALYTICS MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. AMERICAS CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. AMERICAS CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. UNITED STATES CUSTOMER ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 24. UNITED STATES CUSTOMER ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 25. ASIA-PACIFIC CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 26. ASIA-PACIFIC CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 27. EUROPE, MIDDLE EAST & AFRICA CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 28. EUROPE, MIDDLE EAST & AFRICA CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 29. CUSTOMER ANALYTICS MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 30. CUSTOMER ANALYTICS MARKET SHARE, BY KEY PLAYER, 2023

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