Communication Platform-as-a-Service Market (CPaaS) by Component (Service, Solution), Organization Size (Large Enterprises, Small & Medium Enterprises (SMEs)), End-User - Global Forecast 2024-2030
The Communication Platform-as-a-Service Market size was estimated at USD 17.23 billion in 2023 and expected to reach USD 22.52 billion in 2024, at a CAGR 35.27% to reach USD 142.87 billion by 2030.Communication platform-as-a-service offers real-time communication through SMS, voice, video, text, and more additional channels. The growing focus of businesses on customer engagement is anticipated to drive the communication platform-as-a-service. Similarly, the advancements in cloud technologies are expected to boost CPaaS adoption. Further, as industries are witnessing digital transformation, enterprises are keen on investing in various communication platforms to connect with customers digitally. However, these solutions are vulnerable to data security issues where the lack of solid security procedures frequently results in enterprise vulnerabilities and fraud attacks. Data breaches lead to the loss of trust and revenue, even in international companies, and hence the risk-to-benefit ratio for communication safety is crucial against any possible security threats. Nevertheless, an increase in technological advancement, such as using AI, cloud, and other technologies to overcome market challenges, is expected to offer remunerative opportunities for expanding the communication platform as a service market during the forecast period.Regional InsightsThe presence of key players across various industries from North America, Europe, and APAC and their increased demand for advanced communication platform systems are fueling the market growth over the past few years. The market is rapidly growing in the U.S. and Canada owing to a rapidly increasing customer base across all communication channels to help industries create excellent customer relationships and expand their customer base. Countries including China, Japan, India, and Singapore are projected to witness notable growth in the forecast period due to rising government investments in digital transformation and the increase in small and medium enterprises. Moreover, the industries in the UK, Germany, France, and other countries in Europe are investing in customer-based services to expand their client base and to fuel revenue growth, which is expected to surge the adoption of communication platform-as-a-services. Furthermore, the growing productivity in the Middle East and Africa manufacturing industry is expected to create lucrative growth opportunities for communication platform-as-a-service software providers in the coming years.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Communication Platform-as-a-Service Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Communication Platform-as-a-Service Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Communication Platform-as-a-Service Market, highlighting leading vendors and their innovative profiles. These include 2600Hz Inc., 3CX, 8x8 Inc., ALE International, Avaya Inc., AVOXI, Inc., Bandwidth Inc., Bharti Airtel Limited, BICS by Proximus PLC, CM.com Netherlands B.V., Commio, Digital Samba, SL, Dolby.io by Dolby Laboratories, Inc., iBASIS, Inc., iFlyChat, IMImobile Limited, Infinite Connect, Infobip Limited, Innoinstant, IntelePeer Cloud Communications LLC, Iotum Inc., JivoChat, Kaleyra Inc., Lark Technologies Pte. Ltd., LiveAgent by Quality Unit, s. r. o., Mavenir Systems, Inc., MessageBird B.V., Mitel Networks Corporation, MOBtexting, MSG91, Nylas Inc., Plivo Inc., PT. Telekomunikasi Indonesia International (Telin), RingCentral, Inc., Route Mobile Limited, SendBird, Inc., Sinch AB, Tanla Platforms Limited, Telesign Corporation, Telnyx LLC, Text Us Services, Inc., TextMagic Limited, Twilio Inc., Vonage Holdings Corp. by Ericsson AB, Voximplant Inc., Voxvalley Technologies Pvt. Ltd., Wazo Communication Inc., Weavy by Mindroute Incentive USA, Inc., Yellow.ai, and Zadarma Corporate Group.
Market Segmentation & Coverage
This research report categorizes the Communication Platform-as-a-Service Market to forecast the revenues and analyze trends in each of the following sub-markets:
Component
Service
Managed Services
Professional Service
Implementation & Integration
Support & Maintenance
Training & Consulting
Solution
Application Programming Interface (API) Platform
Messaging API
Multimedia Messaging Service (MMS)
Rich Communication Services (RCS)
Short Message Service (SMS)
Video API
Video Calling & Conference
WebRTC- based Video
Voice API
Interactive Voice Response Calls
Outbound & Inbound Voice Calls
SIP Trunking Services
Voice Over Internet Protocol (VoIP)
WebRTC- based Calling
Software Development Kit (SDK) Platform
Organization Size
Large Enterprises
Small & Medium Enterprises (SMEs)
End-User
Banking, Financial Service and Insurance
Education
Healthcare
Information Technology & Telecommunication
Media & Entertainment
Retail & e-Commerce
Transportation & Logistic
Travel & Hospitality
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom
The report offers valuable insights on the following aspects:
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
The report addresses key questions such as:
1. What is the market size and forecast of the Communication Platform-as-a-Service Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Communication Platform-as-a-Service Market?
3. What are the technology trends and regulatory frameworks in the Communication Platform-as-a-Service Market?
4. What is the market share of the leading vendors in the Communication Platform-as-a-Service Market?
5. Which modes and strategic moves are suitable for entering the Communication Platform-as-a-Service Market?
Note: PDF & Excel + Online Access - 1 Year
- 1. Preface
- 1.1. Objectives of the Study
- 1.2. Market Segmentation & Coverage
- 1.3. Years Considered for the Study
- 1.4. Currency & Pricing
- 1.5. Language
- 1.6. Limitations
- 1.7. Assumptions
- 1.8. Stakeholders
- 2. Research Methodology
- 2.1. Define: Research Objective
- 2.2. Determine: Research Design
- 2.3. Prepare: Research Instrument
- 2.4. Collect: Data Source
- 2.5. Analyze: Data Interpretation
- 2.6. Formulate: Data Verification
- 2.7. Publish: Research Report
- 2.8. Repeat: Report Update
- 3. Executive Summary
- 4. Market Overview
- 4.1. Introduction
- 4.2. Communication Platform-as-a-Service Market, by Region
- 5. Market Insights
- 5.1. Market Dynamics
- 5.1.1. Drivers
- 5.1.1.1. Growing demand for improved customer service and engagement to enrich customer communications channels
- 5.1.1.2. Increasing adoption of cloud-based video conferencing and contact center platforms
- 5.1.1.3. Significant penetration of CPaaS in education and BFSI sector
- 5.1.2. Restraints
- 5.1.2.1. Latency issue pertaining to the addition of multiple APIs
- 5.1.3. Opportunities
- 5.1.3.1. Integration of advanced technologies to enhance customer communication channel
- 5.1.3.2. Emergence of new communication channels for higher quality metrics and analytics data
- 5.1.4. Challenges
- 5.1.4.1. Absence of robust security procedures and increased susceptibility of organizations to fraud attacks
- 5.2. Market Segmentation Analysis
- 5.3. Market Trend Analysis
- 5.4. Cumulative Impact of High Inflation
- 5.5. Porter’s Five Forces Analysis
- 5.5.1. Threat of New Entrants
- 5.5.2. Threat of Substitutes
- 5.5.3. Bargaining Power of Customers
- 5.5.4. Bargaining Power of Suppliers
- 5.5.5. Industry Rivalry
- 5.6. Value Chain & Critical Path Analysis
- 5.7. Regulatory Framework
- 6. Communication Platform-as-a-Service Market, by Component
- 6.1. Introduction
- 6.2. Service
- 6.3.1. Managed Services
- 6.3.2. Professional Service
- 6.3.3.1. Implementation & Integration
- 6.3.3.2. Support & Maintenance
- 6.3.3.3. Training & Consulting
- 6.3. Solution
- 6.4.1. Application Programming Interface (API) Platform
- 6.4.2.1. Messaging API
- 6.4.2.2.1. Multimedia Messaging Service (MMS)
- 6.4.2.2.2. Rich Communication Services (RCS)
- 6.4.2.2.3. Short Message Service (SMS)
- 6.4.2.2. Video API
- 6.4.2.3.1. Video Calling & Conference
- 6.4.2.3.2. WebRTC- based Video
- 6.4.2.3. Voice API
- 6.4.2.4.1. Interactive Voice Response Calls
- 6.4.2.4.2. Outbound & Inbound Voice Calls
- 6.4.2.4.3. SIP Trunking Services
- 6.4.2.4.4. Voice Over Internet Protocol (VoIP)
- 6.4.2.4.5. WebRTC- based Calling
- 6.4.2. Software Development Kit (SDK) Platform
- 7. Communication Platform-as-a-Service Market, by Organization Size
- 7.1. Introduction
- 7.2. Large Enterprises
- 7.3. Small & Medium Enterprises (SMEs)
- 8. Communication Platform-as-a-Service Market, by End-User
- 8.1. Introduction
- 8.2. Banking, Financial Service and Insurance
- 8.3. Education
- 8.4. Healthcare
- 8.5. Information Technology & Telecommunication
- 8.6. Media & Entertainment
- 8.7. Retail & e-Commerce
- 8.8. Transportation & Logistic
- 8.9. Travel & Hospitality
- 9. Americas Communication Platform-as-a-Service Market
- 9.1. Introduction
- 9.2. Argentina
- 9.3. Brazil
- 9.4. Canada
- 9.5. Mexico
- 9.6. United States
- 10. Asia-Pacific Communication Platform-as-a-Service Market
- 10.1. Introduction
- 10.2. Australia
- 10.3. China
- 10.4. India
- 10.5. Indonesia
- 10.6. Japan
- 10.7. Malaysia
- 10.8. Philippines
- 10.9. Singapore
- 10.10. South Korea
- 10.11. Taiwan
- 10.12. Thailand
- 10.13. Vietnam
- 11. Europe, Middle East & Africa Communication Platform-as-a-Service Market
- 11.1. Introduction
- 11.2. Denmark
- 11.3. Egypt
- 11.4. Finland
- 11.5. France
- 11.6. Germany
- 11.7. Israel
- 11.8. Italy
- 11.9. Netherlands
- 11.10. Nigeria
- 11.11. Norway
- 11.12. Poland
- 11.13. Qatar
- 11.14. Russia
- 11.15. Saudi Arabia
- 11.16. South Africa
- 11.17. Spain
- 11.18. Sweden
- 11.19. Switzerland
- 11.20. Turkey
- 11.21. United Arab Emirates
- 11.22. United Kingdom
- 12. Competitive Landscape
- 12.1. FPNV Positioning Matrix
- 12.2. Market Share Analysis, By Key Player
- 12.3. Competitive Scenario Analysis, By Key Player
- 12.3.1. Merger & Acquisition
- 12.3.1.1. Infobip completes Peerless Network acquisition strengthening its U.S. and global offer
- 12.3.1.2. Vercom acquires marketing automation startup MailerLite for $90M
- 12.3.1.3. Ninjacart acquires SaaS platform Tecxprt to streamline supply chain
- 12.3.2. Agreement, Collaboration, & Partnership
- 12.3.2.1. RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya
- 12.3.2.2. Redis and AWS extend partnership to accelerate cloud migration and application development
- 12.3.2.3. PECB signs a partnership agreement with MyBusybee, Inc.
- 12.3.2.4. Zain Jordan and Infobip Sign Strategic Partnership Agreement at MWC Barcelona to provide innovative technology solutions in Jordan
- 12.3.2.5. Specsavers selects LINK Mobility to transform its conversational messaging
- 12.3.3. New Product Launch & Enhancement
- 12.3.3.1. Comviva launches Microsoft Azure-powered communication platform for telcos
- 12.3.3.2. e& enterprise launches engageX, a communications platform as a service solution
- 13. Competitive Portfolio
- 13.1. Key Company Profiles
- 13.1.1. 2600Hz Inc.
- 13.1.2. 3CX
- 13.1.3. 8x8 Inc.
- 13.1.4. ALE International
- 13.1.5. Avaya Inc.
- 13.1.6. AVOXI, Inc.
- 13.1.7. Bandwidth Inc.
- 13.1.8. Bharti Airtel Limited
- 13.1.9. BICS by Proximus PLC
- 13.1.10. CM.com Netherlands B.V.
- 13.1.11. Commio
- 13.1.12. Digital Samba, SL
- 13.1.13. Dolby.io by Dolby Laboratories, Inc.
- 13.1.14. iBASIS, Inc.
- 13.1.15. iFlyChat
- 13.1.16. IMImobile Limited
- 13.1.17. Infinite Connect
- 13.1.18. Infobip Limited
- 13.1.19. Innoinstant
- 13.1.20. IntelePeer Cloud Communications LLC
- 13.1.21. Iotum Inc.
- 13.1.22. JivoChat
- 13.1.23. Kaleyra Inc.
- 13.1.24. Lark Technologies Pte. Ltd.
- 13.1.25. LiveAgent by Quality Unit, s. r. o.
- 13.1.26. Mavenir Systems, Inc.
- 13.1.27. MessageBird B.V.
- 13.1.28. Mitel Networks Corporation
- 13.1.29. MOBtexting
- 13.1.30. MSG91
- 13.1.31. Nylas Inc.
- 13.1.32. Plivo Inc.
- 13.1.33. PT. Telekomunikasi Indonesia International (Telin)
- 13.1.34. RingCentral, Inc.
- 13.1.35. Route Mobile Limited
- 13.1.36. SendBird, Inc.
- 13.1.37. Sinch AB
- 13.1.38. Tanla Platforms Limited
- 13.1.39. Telesign Corporation
- 13.1.40. Telnyx LLC
- 13.1.41. Text Us Services, Inc.
- 13.1.42. TextMagic Limited
- 13.1.43. Twilio Inc.
- 13.1.44. Vonage Holdings Corp. by Ericsson AB
- 13.1.45. Voximplant Inc.
- 13.1.46. Voxvalley Technologies Pvt. Ltd.
- 13.1.47. Wazo Communication Inc.
- 13.1.48. Weavy by Mindroute Incentive USA, Inc.
- 13.1.49. Yellow.ai
- 13.1.50. Zadarma Corporate Group
- 13.2. Key Product Portfolio
- 14. Appendix
- 14.1. Discussion Guide
- 14.2. License & Pricing
- FIGURE 1. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET RESEARCH PROCESS
- FIGURE 2. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, 2023 VS 2030
- FIGURE 3. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, 2018-2030 (USD MILLION)
- FIGURE 4. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY REGION, 2023 VS 2030 (%)
- FIGURE 5. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 6. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET DYNAMICS
- FIGURE 7. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
- FIGURE 8. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 9. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
- FIGURE 10. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 11. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
- FIGURE 12. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 13. AMERICAS COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 14. AMERICAS COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 15. UNITED STATES COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
- FIGURE 16. UNITED STATES COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 17. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 18. ASIA-PACIFIC COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 19. EUROPE, MIDDLE EAST & AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 20. EUROPE, MIDDLE EAST & AFRICA COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 21. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, FPNV POSITIONING MATRIX, 2023
- FIGURE 22. COMMUNICATION PLATFORM-AS-A-SERVICE MARKET SHARE, BY KEY PLAYER, 2023
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