Business VoIP Services Market by Technology Type (Hosted IP PBX, Managed IP PBX, SIP Trunks), Connection Type (Computer-to-Computer Connections, Computer-to-Phone Connections, Mobile Softphones & Apps), Organization Size, End-User - Global Forecast 2024-2

Business VoIP Services Market by Technology Type (Hosted IP PBX, Managed IP PBX, SIP Trunks), Connection Type (Computer-to-Computer Connections, Computer-to-Phone Connections, Mobile Softphones & Apps), Organization Size, End-User - Global Forecast 2024-2030


The Business VoIP Services Market size was estimated at USD 112.83 billion in 2023 and expected to reach USD 124.34 billion in 2024, at a CAGR 12.02% to reach USD 249.87 billion by 2030.

Global Business VoIP Services Market

FPNV Positioning Matrix

The FPNV Positioning Matrix is pivotal in evaluating the Business VoIP Services Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

Market Share Analysis

The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Business VoIP Services Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

Key Company Profiles

The report delves into recent significant developments in the Business VoIP Services Market, highlighting leading vendors and their innovative profiles. These include 8X8 Inc., Ascom Holding AG, AT&T Inc., Avaya Holdings Corp., CallHippo, Cisco Systems Inc., Citrix System Inc., Deutsche Telekom AG, DIALPAD, INC., GoToConnect, Ignite Solutions Group, Intermedia.net, Inc., Microsoft Corporation, Mitel Networks Corp., Nextiva, Inc., Ooma, Inc, OpenPhone Technologies, Inc., Orange S.A., Pulse Telesystems Private Limited, Ribbon Communications Inc., RingCentral, Inc., Tata Communications Limited, Telecom Italia Sparkle S.p.A, Verizon Communications Inc., and Zoom Video Communications, Inc..

Market Segmentation & Coverage



This research report categorizes the Business VoIP Services Market to forecast the revenues and analyze trends in each of the following sub-markets:

Technology Type
Hosted IP PBX
Managed IP PBX
SIP Trunks
Connection Type
Computer-to-Computer Connections
Computer-to-Phone Connections
Mobile Softphones & Apps
Organization Size
Large Enterprise
Small & Medium Enterprise
End-User
BFSI
Healthcare
IT & Telecommunications
Media & Entertainment
Retail & eCommerce
Travel & Hospitality
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom

The report offers valuable insights on the following aspects:

1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.

The report addresses key questions such as:

1. What is the market size and forecast of the Business VoIP Services Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Business VoIP Services Market?
3. What are the technology trends and regulatory frameworks in the Business VoIP Services Market?
4. What is the market share of the leading vendors in the Business VoIP Services Market?
5. Which modes and strategic moves are suitable for entering the Business VoIP Services Market?

Note: PDF & Excel + Online Access - 1 Year


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
4.1. Introduction
4.2. Business VoIP Services Market, by Region
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing demand for virtual communication services
5.1.1.2. Expanding adoption of smartphones worldwide
5.1.1.3. Growing application of business VoIP services in the Edu-tech industry
5.1.2. Restraints
5.1.2.1. Issues associated with the availability of alternatives
5.1.3. Opportunities
5.1.3.1. Technical advancements in business VoIP services integrations
5.1.3.2. Rising emergence of the 5G network across economies
5.1.4. Challenges
5.1.4.1. Problems related to network speed and privacy concerns
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
6. Business VoIP Services Market, by Technology Type
6.1. Introduction
6.2. Hosted IP PBX
6.3. Managed IP PBX
6.4. SIP Trunks
7. Business VoIP Services Market, by Connection Type
7.1. Introduction
7.2. Computer-to-Computer Connections
7.3. Computer-to-Phone Connections
7.4. Mobile Softphones & Apps
8. Business VoIP Services Market, by Organization Size
8.1. Introduction
8.2. Large Enterprise
8.3. Small & Medium Enterprise
9. Business VoIP Services Market, by End-User
9.1. Introduction
9.2. BFSI
9.3. Healthcare
9.4. IT & Telecommunications
9.5. Media & Entertainment
9.6. Retail & eCommerce
9.7. Travel & Hospitality
10. Americas Business VoIP Services Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Business VoIP Services Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam
12. Europe, Middle East & Africa Business VoIP Services Market
12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.2. Market Share Analysis, By Key Player
13.3. Competitive Scenario Analysis, By Key Player
14. Competitive Portfolio
14.1. Key Company Profiles
14.1.1. 8X8 Inc.
14.1.2. Ascom Holding AG
14.1.3. AT&T Inc.
14.1.4. Avaya Holdings Corp.
14.1.5. CallHippo
14.1.6. Cisco Systems Inc.
14.1.7. Citrix System Inc.
14.1.8. Deutsche Telekom AG
14.1.9. DIALPAD, INC.
14.1.10. GoToConnect
14.1.11. Ignite Solutions Group
14.1.12. Intermedia.net, Inc.
14.1.13. Microsoft Corporation
14.1.14. Mitel Networks Corp.
14.1.15. Nextiva, Inc.
14.1.16. Ooma, Inc
14.1.17. OpenPhone Technologies, Inc.
14.1.18. Orange S.A.
14.1.19. Pulse Telesystems Private Limited
14.1.20. Ribbon Communications Inc.
14.1.21. RingCentral, Inc.
14.1.22. Tata Communications Limited
14.1.23. Telecom Italia Sparkle S.p.A
14.1.24. Verizon Communications Inc.
14.1.25. Zoom Video Communications, Inc.
14.2. Key Product Portfolio
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
FIGURE 1. BUSINESS VOIP SERVICES MARKET RESEARCH PROCESS
FIGURE 2. BUSINESS VOIP SERVICES MARKET SIZE, 2023 VS 2030
FIGURE 3. BUSINESS VOIP SERVICES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. BUSINESS VOIP SERVICES MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. BUSINESS VOIP SERVICES MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. BUSINESS VOIP SERVICES MARKET DYNAMICS
FIGURE 7. BUSINESS VOIP SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2023 VS 2030 (%)
FIGURE 8. BUSINESS VOIP SERVICES MARKET SIZE, BY TECHNOLOGY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. BUSINESS VOIP SERVICES MARKET SIZE, BY CONNECTION TYPE, 2023 VS 2030 (%)
FIGURE 10. BUSINESS VOIP SERVICES MARKET SIZE, BY CONNECTION TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. BUSINESS VOIP SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
FIGURE 12. BUSINESS VOIP SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. BUSINESS VOIP SERVICES MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
FIGURE 14. BUSINESS VOIP SERVICES MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. AMERICAS BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. AMERICAS BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. UNITED STATES BUSINESS VOIP SERVICES MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 18. UNITED STATES BUSINESS VOIP SERVICES MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. ASIA-PACIFIC BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 20. ASIA-PACIFIC BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 21. EUROPE, MIDDLE EAST & AFRICA BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 22. EUROPE, MIDDLE EAST & AFRICA BUSINESS VOIP SERVICES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 23. BUSINESS VOIP SERVICES MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 24. BUSINESS VOIP SERVICES MARKET SHARE, BY KEY PLAYER, 2023

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